FAQ
The questions we hear most.
What's Matrix?
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An open chat protocol. Same one matrix.org uses. Anyone can run a server, and users across different servers can talk to each other (like email). Element is the most popular client.
Can I use my own domain?
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Yes. You set it up when creating your server.
Where are the servers?
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US-based. Adding more US regions and international locations.
Can you read my messages?
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End-to-end-encrypted rooms: no. We don't hold the keys. Unencrypted rooms: we have the technical access any host would. See the Security page.
What if there's a legal request for my data?
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We comply to the extent required by law. We can only hand over what we have. For encrypted rooms that's ciphertext.
What happens when I cancel?
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Your access continues through the rest of the billing period you already paid for. No partial refunds.
Can I export my data?
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Matrix is portable by design. Element has built-in export tools.
Is there a free trial?
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Not at the moment.